Customer Terms of Service

The following documents form one agreement between us (the “Agreement”):

• these Terms;
• the Product Specific Terms, which govern individual modules and features;
• the Acceptable Use Policy;
• the AI Terms, which govern agent and model-assisted features;
• the Data Processing Agreement, which applies where we process personal data on your behalf; and
• any order form, quote or written plan description that we and you both sign or that you accept in the product (an “Order”).

Where a document is available at a URL, the version published at that URL applies, as amended under section 20.

Service

the SalexHub platform, made available at app.salexhub.ai and through any application programming interface, connector, mobile application, embedded component or hosted page we provide, together with related support.

Workspace

The organisation-level tenant you create in the Service, including its records, configuration, users and settings.

Customer Data

All data, content and files that you or your Users submit to, generate in, or connect to the Service — including records, communications, documents, forms and website telemetry — and any personal data contained in them.

User

An individual you authorise to use the Service under your Workspace, including your employees, contractors, and any agent, API key or automation acting under your Workspace's credentials.

Output

Content generated by AI features of the Service in response to Customer Data or instructions, such as drafts, summaries, classifications, extractions and proposed actions.

Credits

The prepaid unit in which metered AI work is measured and charged. Credits are a billing unit, not a currency, a security, a deposit or stored value.

Documentation

The product documentation and in-product guidance we publish for the Service.

Subject to the Agreement and to payment of applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business purposes during the term.

The Service is organised as modules on one object model — core CRM, sales and quotes, marketing, automation, reports and dashboards, website tooling and AI agents. Which modules and limits are available to your Workspace depends on your plan, your Order and any entitlements we enable for you.

We continuously develop the Service. We may add, change or remove features. Where a change materially reduces the core functionality you are paying for, we will give you reasonable prior notice and, if the change materially harms you, you may terminate the affected subscription and receive a pro-rata refund of prepaid subscription fees for the unused period.

You may not: (a) resell, rent or provide the Service to a third party except under our Partner Program Terms; (b) reverse engineer, decompile or attempt to derive source code, except to the extent that restriction is unenforceable under applicable law; (c) copy, frame or mirror the Service other than as the Service itself provides; (d) use the Service to build a competing product, or to benchmark it for publication without our prior written consent; or (e) remove or obscure any proprietary notice, including a deployment watermark.

You are responsible for your Workspace: for the accuracy of registration details, for configuring roles and permissions, for the security of credentials and API keys, and for all activity that occurs under your Workspace, whether performed by a person, an API key or an automated agent.

You must ensure every User complies with the Agreement. Access must not be shared between individuals, and credentials must not be embedded in anything you publish. Notify us without undue delay at start@salexhub.ai if you suspect unauthorised access.

You must be at least 18 years old, and legally able to enter into contracts, to register. The Service is a business tool and is not directed to children.

The first person to register a Workspace becomes its administrator. Where a dispute arises about who controls a Workspace, we may rely on the administrator of record, on domain ownership, or on written instructions from the organisation that pays for the Workspace, and we may suspend access until the dispute is resolved.

The Service, or parts of it, are currently offered in early access. Features labelled early access, beta, preview or experimental are provided as is, may change or be withdrawn, may contain defects, and are excluded from any service level, support commitment or warranty.

Early access does not reduce your obligations: the Acceptable Use Policy, confidentiality, and data-protection obligations apply in full.

We may set fair-use limits during early access — for example on storage, API calls, emails sent, tracked pageviews or agent runs — and will make those limits visible in the product before enforcing them against you.

Subscriptions

Subscription fees, if any, are those stated in your Order or on our pricing page at the time you subscribe. Unless an Order says otherwise, subscriptions renew automatically for successive periods of the same length until cancelled before the start of the next period. Fees are stated exclusive of taxes.

Credits

Metered AI work is charged in Credits. Credits are consumed as work is performed, at the rates published in the product at the time of consumption. We publish the balance and the consumption history in your Workspace so every charge maps to work you can inspect.

• Prepaid and non-refundable. Credits are purchased in advance and are non-refundable, except where a refund is required by applicable law or expressly stated in section 6.
• No cash value. Credits are not money, cannot be exchanged for cash, transferred between Workspaces or accounts, or assigned to a third party.
• Expiry. Purchased Credits expire twelve (12) months after purchase. Credits granted for free, as part of a trial, or as a promotion expire on the date stated when granted, or twelve (12) months after grant if no date is stated.
• Consumption order. Where a Workspace holds several Credit grants, we consume those expiring soonest first.
• Failed work. Where an agent run fails because of a defect in the Service, we re-credit the Credits consumed by the failed run on request.

Payment

Payments are processed by our payment processor. We do not receive or store your full card details. You authorise us and the processor to charge your chosen payment method for all fees due, including automatic renewals and Credit purchases you initiate.

Invoiced amounts are due within thirty (30) days of the invoice date unless the Order says otherwise. Overdue amounts may accrue interest at 1% per month or the maximum permitted by law, whichever is lower, and we may suspend the Service under section 16 after written notice and a reasonable opportunity to pay.

Taxes

Fees are exclusive of value added tax, sales tax, withholding tax and similar levies, which you are responsible for, except taxes on our income. Where we are required to collect a tax, it will be added to the invoice. If you are required by law to withhold an amount, you will gross up the payment so we receive the amount we would have received absent the withholding.

Refunds

Except where stated in section 3, section 6 or required by law, fees are non-refundable and there are no refunds for partial periods, unused Credits, or features not used. Where you are a consumer and applicable mandatory law gives you a withdrawal or cooling-off right, that right prevails over this section.

Price changes

We may change subscription prices and Credit rates on at least thirty (30) days' notice before the change takes effect. A price change applies to renewals and to Credits purchased after the effective date; it never re-prices Credits you already hold.

As between you and us, you own Customer Data and all rights in it. We claim no ownership of it. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, analyse and otherwise process Customer Data solely to provide, secure and support the Service, to comply with law, and as instructed by you through the Service.

You are responsible for Customer Data: for its legality, accuracy and quality, for having the rights and lawful basis needed to submit it and to have us process it, and for providing any notice and obtaining any consent required from the individuals it concerns — including contacts you import, website visitors you track, form respondents, and the correspondents in any mailbox you connect.

You must not submit to the Service, and the Service is not designed for: payment card data beyond what our payment processor handles; government identity numbers; health, biometric or genetic data; data about children; or information subject to sector-specific regimes such as PCI DSS or HIPAA, unless we have agreed in writing in advance.

You are responsible for maintaining copies of Customer Data you need. The Service provides export tools; a backup we keep for disaster recovery is not a substitute for your own records.

Where Customer Data contains personal data, you are the controller and we are the processor, and the Data Processing Agreement governs that processing. We process personal data only on your documented instructions, which the Agreement and your use of the Service constitute.

We do not sell Customer Data, and we do not use it to train our own or any third party's machine-learning models. Our model providers are contractually barred from training on data we send them on your behalf; see the AI Terms.

We use aggregated and de-identified statistics about how the Service is used — counts, latencies, error rates, feature adoption — to operate, secure and improve it. Such statistics never identify you, your Users, or any individual, and are never derived in a way that allows Customer Data to be reconstructed.

Our handling of personal data for which we are ourselves the controller — account records, billing details, support correspondence, visitors to our own website — is described in the Privacy Policy.

The Service includes AI features: an assistant, specialised agents, drafting, extraction, search over your Workspace, and automation steps that call a model. Their use is governed by the AI Terms, which form part of the Agreement. In summary:

• An agent acts inside the permissions of the person or key it acts for, and never sees more than that person is allowed to see.
• Output is generated by statistical models and can be wrong, incomplete or unsuitable. You must review Output before relying on it, and you remain responsible for actions taken on it, including actions an agent takes on your instruction.
• Output is not legal, tax, accounting, financial, medical or other professional advice.
• You configure how much autonomy an agent has. Where you enable an agent to act without human approval, you accept the consequences of the actions it takes within the permissions you granted it.
• As between you and us, and to the extent permitted by law, you own Output generated for your Workspace and are responsible for its use. Output is not unique — similar prompts may produce similar results for other customers.

Content an agent reads — an email, a web page, a document, a form submission — is data, not instruction. We design agents to treat it that way, but no such defence is complete. Do not grant an agent autonomy over consequential or irreversible actions unless you accept that risk.

You and your Users must comply with the Acceptable Use Policy, which forms part of the Agreement and covers, among other things, unlawful content, unsolicited messaging, security testing, scraping, and abuse of automated agents.

You are responsible for messages sent through the Service under your Workspace, including compliance with anti-spam and electronic-marketing law in every jurisdiction you send to, and for honouring unsubscribe and suppression requests.

The Service can connect to third-party systems at your instruction — mailboxes over IMAP and SMTP, model providers under your own API key, webhooks, connectors, and external tools reached through our API or connector interfaces.

When you connect one, you authorise us to access and exchange data with it as needed for the connection to work, and you confirm you are permitted to do so. Third-party services are governed by their own terms and privacy notices; we are not responsible for them, for their availability, or for what they do with data you direct to them.

If you supply your own model-provider key, that provider's terms govern the processing performed under your key, and the no-training commitment we obtain from our own providers may not apply to it.

Each party may receive information of the other that is marked confidential or that a reasonable person would understand to be confidential (“Confidential Information”). Customer Data is your Confidential Information. Non-public aspects of the Service, including pricing not published on our website, are ours.

The receiving party will use Confidential Information only to perform under the Agreement, protect it with at least reasonable care, and disclose it only to personnel and subprocessors bound by confidentiality obligations no less protective than these.

Confidential Information does not include information that is or becomes public without breach, was known without restriction before disclosure, is received from a third party without restriction, or is independently developed. A party may disclose Confidential Information where legally compelled, giving prompt notice where lawful so the other party may seek protection.

We and our licensors own all rights in the Service, the Documentation, our software, models, designs, trade marks and the SalexHub brand. Except for the rights expressly granted in section 3, no rights are granted to you by implication or otherwise.

If you send us feedback, ideas or suggestions about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them without restriction or obligation to you. We will not identify you as the source without your consent.

If you believe content in the Service infringes your intellectual property, write to start@salexhub.ai with the subject “Legal”, identifying the work, the material complained of, your contact details, and a statement that you have a good-faith belief the use is unauthorised. We will investigate and may remove content or suspend a Workspace under section 16.

We may identify you as a customer, and use your name and logo, on our website and in sales materials, in a factual and non-endorsing way. You may withdraw that permission at any time by writing to us, and we will stop using it in new materials within thirty (30) days.

Any quote, case study or endorsement requires your prior written approval.

We maintain technical and organisational measures designed to protect Customer Data against unauthorised access, loss and disclosure. Those measures are described in the Security Overview and form part of the DPA.

You are responsible for the security choices available to you inside the Service: who you invite, what roles and permissions you grant, which integrations and agents you enable, how you handle API keys, and what autonomy you give automated actors.

We will notify you without undue delay after becoming aware of a personal data breach affecting Customer Data, as set out in the DPA.

The Agreement starts when you first accept it or use the Service and continues until terminated. A subscription runs for the period stated in the Order and renews under section 6.

Your termination. You may stop using the Service and close your Workspace at any time in the product or by writing to us. Termination takes effect at the end of the current paid period; prepaid fees and Credits are not refunded except as stated in the Agreement.

Our termination. We may terminate the Agreement for convenience on thirty (30) days' notice, refunding prepaid subscription fees for the unused period and any unexpired purchased Credits. Either party may terminate for the other's material breach that is not cured within thirty (30) days of written notice, or immediately on the other's insolvency.

Suspension. We may suspend the Service, or a specific feature, User or agent, without prior notice where necessary to stop a security threat, unlawful activity, an Acceptable Use Policy breach, a risk of harm to others, or non-payment after notice. We will limit the suspension to what the circumstances require and restore access once the cause is resolved.

After termination. Your right to use the Service ends. For thirty (30) days after termination you may request an export of Customer Data, which we will provide in a structured, machine-readable format. After that period we delete Customer Data in accordance with the DPA and our retention schedule, except where retention is required by law. Sections that by their nature survive — including confidentiality, intellectual property, disclaimers, limitation of liability, indemnification and governing law — survive termination.

Each party warrants that it has authority to enter into the Agreement. We warrant that we will provide the Service with reasonable skill and care, and will not materially reduce the security measures described in the Security Overview during a paid subscription term.

Except as expressly stated, the Service and all Output are provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, or that Output will be accurate, complete or suitable for any purpose.

We do not warrant results obtained from using the Service, and nothing in the Service constitutes professional advice.

By you. You will defend us against any third-party claim arising from Customer Data, from your or your Users' use of the Service in breach of the Agreement or applicable law (including anti-spam, marketing, and data-protection law), or from actions taken by agents you configured, and will indemnify us for damages and reasonable costs finally awarded or agreed in settlement.

By us. We will defend you against any third-party claim that the Service, when used as permitted by the Agreement, infringes that third party's intellectual property rights, and will indemnify you for damages and reasonable costs finally awarded or agreed in settlement. This does not apply to claims arising from Customer Data, Output, your modifications, your combination of the Service with anything we did not supply, or your use after we told you to stop.

If the Service becomes, or we believe it may become, the subject of an infringement claim, we may at our option procure the right to continue use, modify the Service so it is non-infringing, or terminate the affected part and refund prepaid unused fees.

Indemnification is conditional on the indemnified party giving prompt notice, allowing the indemnifying party to control the defence, and providing reasonable cooperation. No settlement that imposes obligations on the indemnified party may be made without its consent.

Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, or for loss or corruption of data, arising out of the Agreement, whether in contract, tort or otherwise, even if advised of the possibility.

Each party's total aggregate liability arising out of or related to the Agreement is limited to the greater of (a) the amounts paid or payable by you to us under the Agreement in the twelve (12) months before the event giving rise to the claim, and (b) US$100.

These limits do not apply to: your payment obligations; either party's indemnification obligations; a party's breach of confidentiality; or liability that cannot be limited under applicable law, including fraud, wilful misconduct, and death or personal injury caused by negligence.

The Service is not designed for use where failure could lead to death, personal injury, or severe physical or environmental damage, and we exclude liability for such use.

We may update the Agreement to reflect changes in the Service, our operations, or the law. For material changes we will give at least thirty (30) days' notice by email to your administrator or by notice in the product before they take effect.

If a material change is unacceptable to you, you may terminate the affected subscription before the change takes effect and receive a pro-rata refund of prepaid subscription fees for the unused period. Continuing to use the Service after the effective date means you accept the updated Agreement.

Changes required by law, or that address a security risk, may take effect immediately, with notice given as soon as reasonably practicable.

Order of precedence

If documents conflict, the order is: (1) a signed Order; (2) the DPA; (3) the Product Specific Terms and the AI Terms; (4) these Terms; (5) the Acceptable Use Policy; (6) the Documentation.

Entire agreement

The Agreement is the entire agreement between the parties on its subject matter and supersedes prior discussions. Terms on a purchase order or vendor portal do not apply and are rejected.

Independent contractors

The parties are independent contractors. Nothing creates a partnership, agency, joint venture or employment relationship.

Assignment

Neither party may assign the Agreement without the other's written consent, except to a successor in a merger, reorganisation, or sale of substantially all assets, on notice.

Subcontracting

We may use subcontractors and subprocessors to provide the Service and remain responsible for their performance. Subprocessors handling personal data are listed at /legal/subprocessors.

Force majeure

Neither party is liable for failure to perform (other than payment) caused by events beyond its reasonable control, including natural disasters, war, civil unrest, government action, network or utility failure, and failures of infrastructure providers.

Notices

Notices to us go to start@salexhub.ai and, where the Agreement requires writing, also to our registered address. Notices to you go to your administrator's email address or by notice in the product. You must keep your administrator contact current.

Export and sanctions

Each party will comply with applicable export control and sanctions laws. You represent that you are not located in, or acting on behalf of a person in, a territory subject to comprehensive sanctions, and that you are not on a restricted-party list.

Anti-bribery

Each party will comply with applicable anti-bribery and anti-money-laundering laws.

Severability and waiver

If a provision is unenforceable it will be modified to the minimum extent necessary and the rest remains in force. A failure to enforce a provision is not a waiver of it.

No third-party beneficiaries

The Agreement does not create rights for anyone other than the parties.

Language

The Agreement is concluded in English. A translation is provided for convenience only; the English version governs.

The Agreement, and any dispute arising out of or in connection with it, is governed by the laws of United Arab Emirates, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The parties submit to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates. Nothing prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.

Before filing a claim, the parties will attempt in good faith to resolve the dispute by escalating it to senior representatives for thirty (30) days.

Where you are a consumer, mandatory consumer-protection rights and forums available to you under the law of your country of residence are unaffected by this section.

The party you contract with is Salex Hub Commercial Brokers L.L.C, Dubai, United Arab Emirates.

Legal notices: start@salexhub.ai · Privacy: start@salexhub.ai · Security: start@salexhub.ai